FAQ - Frequently Asked Questions

Do you ship worldwide?
Yes! All of our items can be delivered to you any where in the world!

How do I order a bespoke custom design?
If you prefer and are able to come see me at my shop you can try out different shapes and discuss ideas, so together we can design the perfect hat or fascinator for your outfit. It is always helpful if you are able to bring along your outfit and either leave the outfit with me or a swatch for colours. If you are unable to visit my shop then please send me a message and we can discuss your design by email or phone.

I need help choosing the colour of my design?
We provide a full colour chart of our sinamay colours here. If you are not sure which colour is best then we can provide free colour samples of up to five colours free of charge. Please contact us if you need this service.

How long does it take to dispatch my order?
Most of our items are dispatched within 3 working days, during busy periods please allow up to 5 working days. A few of our designs are made to order, these will have the time period it takes to make them on the item page. If you require your order to be dispatched sooner then please contact us with the date that you need your order by and we can let you know if your order can be dispatched sooner in time for your event.

How long does delivery take?
Once dispatched all items within the UK should arrive within 1-3 days, international orders can take 5-10 days depending on your country. If you would like an express service this will be an additional cost which you can select at checkout.

How much is delivery?
Delivery costs are worked out based on the weight and size of the items you are buying. Prices start from:

UK - £3.99
Europe & Ireland - £11.00
USA & Canada - £12.50
Austrailia & New Zealand - £12.50
Other Countries - £12.50

I have another question?
If you have any other questions then please contact us.